Aarogya Mitra
PM-JAY Empanelled Hospital (field worker)
Eligibility check at hospital, e-card generation, and pre-authorisation for treatment
Assists beneficiaries in verifying eligibility, generating Ayushman cards, and filing pre-authorisation requests for cashless hospitalisation.
State Health Agency (SHA) Officer
State Health Department / NHA State Unit
Pre-authorisation and claim settlement
Approves pre-authorisation requests from empanelled hospitals; oversees claim settlement and fraud monitoring.
CSC Village Level Entrepreneur (VLE)
Common Services Centre, Ministry of Electronics and IT
Card generation at CSC for rural beneficiaries
Conducts Aadhaar-based eKYC and prints Ayushman cards for beneficiaries in areas without internet access.