Apply for a new LPG connection when setting up a new household; KYC, Aadhaar, and address proof required.
Jurisdiction
All of India — LPG connections issued by three Oil Marketing Companies (OMCs): Indian Oil Corporation (Indane), Bharat Petroleum (Bharat Gas), and Hindustan Petroleum (HP Gas); regulated by Ministry of Petroleum and Natural Gas
Who applies
Any Indian household setting up a new kitchen who does not already have an active LPG connection under any OMC; one connection per household is the norm under KYC-based Aadhaar-linked single-connection policy
Typical time
Online application to connection release: 7–21 working days; connection is released after KYC verification and deposit payment
Fee
Security deposit for one 14.2 kg cylinder: ₹1,450–₹1,600 (varies by OMC and cylinder type); equipment security (regulator): ₹150–₹250; total deposit approximately ₹1,600–₹2,000 (refundable on surrender)
| # | Document | Type needed | Purpose |
|---|---|---|---|
| 1 | Aadhaar Card | Original | Mandatory KYC document for deduplication check (verifies no existing connection under this Aadhaar) and for subsidy linkage via PAHAL (DBTL) scheme |
| 2 | Address proof (if address differs from Aadhaar)(optional)Required if the Aadhaar address does not match the delivery address (e.g., rented accommodation or recently moved) | Self-attested Copy | Proof of delivery address for the connection; accepted documents: latest utility bill (electricity/water), bank passbook, voter ID, rent agreement, or ration card |
| 3 | Passport-size photograph | Original | Required for the LPG consumer card issued at the time of connection release; 2 recent colour photographs |
| 4 | Bank account details (for subsidy linkage) | Self-attested Copy | Passbook front page or IFSC + account number for linking the bank account to receive LPG subsidy via PAHAL direct benefit transfer; Aadhaar-linked bank account preferred |
| 5 | Application form (OMC-specific) | Download / Print | Filled new LPG connection application form from the OMC portal (mylpg.in) or distributor; includes consumer details, address, and connection type |
Original documents: Carry originals only for in-person visits — do not hand them over permanently unless explicitly required.
Visit mylpg.in (unified LPG portal) and select your preferred OMC — Indane (Indian Oil), Bharat Gas (BPCL), or HP Gas (HPCL). Click 'New Connection' and fill the online application form with personal details, address, Aadhaar number, and bank account details. The portal runs a real-time deduplication check against Aadhaar to verify no existing connection. On successful application, an application reference number is generated.
The portal assigns the application to the nearest LPG distributor. The distributor may contact you by phone to visit their office for in-person document verification, or a field agent may visit your address for KYC. Submit original Aadhaar, address proof, and photographs. The distributor verifies Aadhaar-linked deduplication and completes the KYC process.
After KYC approval, the distributor issues a demand for the security deposit (for cylinder and regulator). Pay the deposit at the distributor's office via cash, cheque, or online payment. Retain the receipt. The security deposit is refundable when the connection is surrendered.
After deposit payment, the distributor schedules the connection installation. A field technician visits the premises with the cylinder, pressure regulator, ISI-marked rubber tube, and the LPG consumer card. The technician demonstrates safety procedures, checks for gas leaks, and hands over the connection. Sign the delivery receipt and keep the consumer card and Registered Mobile Number (RMN) for future refill bookings.
To receive the LPG subsidy (PAHAL scheme), your Aadhaar must be linked to your bank account, and your bank account must be seeded with your Aadhaar at the bank. The OMC will automatically initiate subsidy transfer after Aadhaar-bank linking. If not already done, visit your bank to seed Aadhaar. Once linked, after each market-price refill, the subsidy amount is directly credited to your bank account within 2–3 working days.
Book refill cylinders by calling the OMC's IVR number (Indane: 7718955555, Bharat Gas: 7715012345, HP Gas: 7020840840), via the OMC's mobile app (Indane Connect, Bharat Gas app, HP Gas app), or via the respective OMC website. The cylinder is delivered within 1–3 working days of booking.
Indian Oil / Bharat Petroleum / Hindustan Petroleum (respective OMC)
KYC verification, document collection, deposit collection, and connection release
Processes new connection applications, verifies KYC, collects security deposit, and delivers the connection with the first cylinder.
LPG Distributor Staff
Connection installation and first delivery
Delivers the cylinder, installs the regulator and rubber tube, checks for gas leaks, and hands over the consumer card and safety pamphlet.
Indian Oil / BPCL / HPCL
Grievance escalation if distributor delays or denies connection
Investigates complaints against distributors for unjustified denial or delay of new connections; issues directives for compliance.
Unified portal for new LPG connection application across all three OMCs; refill booking, subsidy status, and consumer account management
Checking subsidy linkage status, Aadhaar-bank seeding status, and subsidy transaction history under the PAHAL (Direct Benefit Transfer for LPG) scheme
New connection application, distributor locator, refill booking, and consumer services for Indane connections
The OMC portal runs a mandatory deduplication check on your Aadhaar before approving a new connection. If your Aadhaar is already linked to an existing connection (even an old one you forgot about), the application is rejected. First surrender any old connection at the previous distributor and obtain a surrender certificate before applying for a new one.
Always use an ISI-marked pressure regulator, ISI-marked rubber tube (changed every 2 years), and an ISI-marked cylinder. Do not use counterfeit or local market equipment. The OMC provides ISI-approved equipment at the time of connection; replace using only OMC-authorised spares.
LPG subsidy under PAHAL is transferred only if your Aadhaar is linked to your bank account (Aadhaar seeding). If your Aadhaar-bank seeding is pending, you pay full market price for the cylinder but do not receive the subsidy credit. Visit your bank immediately after getting the connection to ensure Aadhaar-bank seeding is complete.
When moving house or selling property, do not leave the LPG connection behind for the next occupant without formally surrendering it at the distributor. An informal transfer means the previous occupant's name remains on the connection, and they are liable for any penalties or misuse. Always surrender formally and obtain a surrender certificate.
Subsidised LPG refills are capped at 12 cylinders per consumer number per year under the current policy. Beyond 12, additional cylinders are billed at full market price. Track your refill count on mylpg.in or the OMC app to avoid unexpected price hikes.