State Agriculture Department Inspector / CCE Officer
State Government — Department of Agriculture
Crop loss assessment via Crop Cutting Experiments (CCEs) and yield data submission
Conducts CCEs in sampled fields within the insurance unit, records yield data, and uploads results to the PMFBY portal for insurance company assessment.
Empanelled Insurance Company Representative
Agriculture Insurance Company of India (AIC) / empanelled private insurer
Individual farm loss verification (for localised calamities), indemnity calculation, and claim payment
Conducts individual farm surveys for localised calamities (hailstorm, landslide), processes area-approach claims based on CCE data, and initiates DBT claim transfers.
CSC VLE (Village Level Entrepreneur)
Common Service Centres (CSC e-Governance Services India Ltd)
Enrollment assistance and loss reporting for farmers without internet access
Assists farmers to complete online PMFBY enrollment, processes payments, prints enrollment slips, and helps file initial loss reports on the Crop Insurance App.
District Agriculture Officer (DAO)
State Government — District Agriculture Department
Coordination of CCEs, grievance resolution, and farmer awareness
Oversees implementation of PMFBY in the district, coordinates CCE scheduling, addresses farmer grievances regarding enrollment, claim delays, or rejection.